Team Manager-Ops

The Team Manager-Ops role is pivotal in ensuring smooth operations within the organization. With a focus on MS Office proficiency the candidate will manage and optimize processes related to Auto - Policy Admin Auto - Claims and Property & Casualty Insurance. This hybrid position requires night shift availability and offers an opportunity to contribute significantly to the companys success.

Responsibilities

• Oversee daily operations to ensure efficiency and effectiveness in all processes related to Auto Policy Admin and Auto Claims
• Coordinate with team members to optimize workflow and achieve operational targets
• Implement strategies to improve service delivery and customer satisfaction
• Monitor and analyze performance metrics to identify areas for improvement
• Provide guidance and support to team members to enhance their skills and productivity
• Collaborate with other departments to ensure seamless integration of operations
• Develop and maintain documentation for operational processes and procedures
• Ensure compliance with industry standards and regulations in Property & Casualty Insurance
• Utilize MS Office tools to generate reports and presentations for management review
• Facilitate training sessions to keep the team updated with the latest industry trends and practices
• Address and resolve any operational issues promptly to minimize disruptions
• Foster a positive work environment that encourages teamwork and innovation
• Contribute to the companys goals by driving operational excellence and efficiency

Qualifications

• Demonstrate proficiency in MS Office applications to manage and analyze data effectively
• Possess a strong understanding of Auto Policy Admin and Auto Claims processes
• Exhibit knowledge in Property & Casualty Insurance to ensure compliance and best practices
• Display excellent communication skills to interact with team members and stakeholders
• Show ability to work in a hybrid model with night shift availability
• Have experience in managing operations within a similar industry setting
• Bring a proactive approach to problem-solving and process optimization.

Certifications Required

• Microsoft Office Specialist certification is required.

We are a team that helps each other achieve goals at the highest level. Without our team, we would not be able to maintain the current energetic, collaborative, and inclusive work environment. An environment focused on allowing everyone to succeed.

Cognizant is a global community of 300,000+ colleagues

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We invest in an innovative environment where you can build your own career path.

Cognizant is one of the world's leading professional services companies, transforming the business, operational, and technology models of clients for the digital age. Our unique, industry-based consultative approach helps clients visualize, build, and manage more innovative and efficient businesses. Headquartered in the US, Cognizant (a NASDAQ-100 member and one of Forbes’ best employers in the world in 2024) is consistently listed as one of the most admired companies in the world. Learn how Cognizant helps clients lead digitally at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Should you have a disability and need assistance with searching for a job or applying for a job, please send an email to careersNA2@cognizant.com. We will assist you further.

Disclaimer:

The compensation information is accurate at the time of this posting. Cognizant has the right to adjust this information. Taking into account local legislation.

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