Specialist in Product Information and Master Data Management

Join our team as a Specialist in Product Information and Master Data Management where you will leverage your expertise in customer service management and supply chain analytics within the retail sector. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes ensuring seamless customer experiences and contributing to our companys success.

Responsibilities

• Manage and maintain product information and master data to ensure accuracy and consistency across all platforms.
• Collaborate with cross-functional teams to streamline order management processes and enhance customer service delivery.
• Analyze supply chain data to identify trends and opportunities for process improvement in the retail sector.
• Develop and implement strategies to optimize inventory management and reduce operational costs.
• Provide support to the customer service team by addressing complex inquiries and resolving issues efficiently.
• Monitor and report on key performance indicators to drive continuous improvement in service quality.
• Utilize data analytics tools to generate insights that inform decision-making and strategic planning.
• Coordinate with stakeholders to ensure alignment on product information and data management initiatives.
• Conduct regular audits of master data to maintain data integrity and compliance with industry standards.
• Lead efforts to enhance the customer experience by implementing best practices in service management.
• Support the implementation of new technologies and systems to improve data management capabilities.
• Train and mentor team members on data management processes and tools to build organizational capability.
• Ensure compliance with company policies and regulatory requirements in all data management activities.

Qualifications

• Possess a strong background in customer service management and supply chain analytics within the retail industry.
• Demonstrate proficiency in order management processes and data analytics tools.
• Exhibit excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
• Have a keen attention to detail and a commitment to maintaining data accuracy and integrity.
• Show adaptability to rotational shifts and a hybrid work model.
• Display effective communication skills to engage with stakeholders and team members.
• Hold a degree in a relevant field such as business administration supply chain management or information technology.

The Cognizant Community

We are a team that helps each other achieve goals at the highest level. Without our team, we would not be able to maintain the current energetic, collaborative, and inclusive work environment. An environment focused on enabling everyone to succeed.

Cognizant is one of the world's leading professional services companies, transforming customers' business, operating, and technology models for the digital age. Our unique, industry-based, consultative approach helps clients visualize, build, and manage more innovative and efficient businesses. Headquartered in the US, Cognizant (a member of the NASDAQ-100 and one of Forbes’ best employers in the world in 2024) is consistently listed as one of the most admired companies in the world. Learn how Cognizant helps customers lead digitally at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

If you have a disability and need assistance searching for or applying for a job, please email careersNA2@cognizant.com. We will assist you further.

Compensation information is accurate at the time of this posting. Cognizant reserves the right to adjust this information. Taking into account local legislation.

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