Senior Consultant, Airlines Industry

Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.

Key Responsibilities:

Client Engagement & Project Delivery:

• Engage with clients to understand their needs and gather project requirements.
• Help manage project timelines, milestones, and expectations.
• Work within agile environments, collaborating with product owners and team members.
• Assist in process mapping, defining user personas, and designing customer journeys.
• Collaborate with cross-functional teams to ensure the successful implementation of solutions.

Functional & Technical Expertise:

• Provide insights to support the selection and implementation of technology solutions.
• Assist with data collection and analysis to inform decision-making.
• Help visualize data to ensure clients understand complex information clearly.

Domain-Specific Responsibilities:

Airlines Practice:

• Assist with Passenger Experience Transformation projects such as Omni-Channel & PSS modernization, GDS ecosystem enhancement, loyalty program transformation, and next-gen contact center strategies, driving automated processes like AirAssist for improved refunds.
• Support Flight, Ground & Airport Operations by optimizing crew management, baggage handling, and operations control center efficiencies, while addressing challenges such as Irregular Operations (IROPS) to reduce flight disruptions and improve airport operations.
• Collaborate on Engineering Modernization initiatives such as modernizing MRO Systems, enhancing Predictive Maintenance, leveraging Digital Twins & IoT for real-time monitoring, and upgrading legacy systems like TPF for better operational integration.
• Contribute to Sustainability projects by supporting Sustainable Fleet Management, Waste Management Dashboards, and Sustainability Reporting to help airlines achieve eco-friendly and compliant operations.
• Help implement Data-Driven Modernization, such as Booking Data Management, Customer Data Platforms, and partner/provider data solutions to enhance customer insights and operational efficiency.
• Assist in Application & Platform Modernization to ensure airline systems are scalable, secure, and aligned with current technological standards, including initiatives in Infrastructure Modernization and Digital Engineering.

We are a team that helps each other achieve goals at the highest level. Without our team, we would not be able to maintain the current energetic, collaborative, and inclusive work environment. An environment focused on allowing everyone to succeed.

Cognizant is a global community of 300,000+ colleagues

We don't just dream of a better world, we help make it

We take care of our people, clients, business, community, and the climate by doing what is right

We foster an innovative environment where you can build your own career path.

Cognizant is one of the world's leading professional services firms, transforming clients' business, operating, and technology models for the digital age. Our unique, industry-based, consultative approach helps clients envision, build, and manage more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes’ best employers in the world in 2024) is consistently listed as one of the most admired companies in the world. Learn how Cognizant helps clients lead the way digitally at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

If you have a disability and need assistance searching for or applying for a job, please email careersNA2@cognizant.com. We will assist you further.

The compensation information is accurate at the time of this posting. Cognizant reserves the right to adjust this information. Taking into account local legislation.

Join Our Talent Community

Haven't found the right opportunity yet? Receive the latest updates on job openings, recruitment events, and company news, tailored just for you!

Sign up