Instructional Designer- Team Manager

The TM-Policy Servicing role requires a professional with 5 to 6 years of experience proficient in MS Excel to manage and optimize policy servicing processes. The candidate will work in a hybrid model during night shifts focusing on enhancing efficiency and accuracy in policy management particularly in the Auto - Claims and Property & Casualty Insurance domains.

Responsibilities

• Manage policy servicing processes to ensure efficient operations and high-quality service delivery.
• Utilize MS Excel to analyze data generate reports and support decision-making processes.
• Collaborate with cross-functional teams to streamline policy servicing workflows and improve customer satisfaction.
• Monitor and evaluate policy servicing metrics to identify areas for improvement and implement corrective actions.
• Provide technical support and guidance to team members in the use of MS Excel for policy servicing tasks.
• Ensure compliance with industry regulations and company policies in all policy servicing activities.
• Develop and maintain documentation for policy servicing procedures and best practices.
• Conduct regular audits of policy servicing processes to ensure accuracy and consistency.
• Assist in the development and implementation of new policy servicing tools and technologies.
• Communicate effectively with stakeholders to address policy servicing issues and provide timely resolutions.
• Support the training and development of team members to enhance their skills and knowledge in policy servicing.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of policy servicing operations.
• Contribute to the companys purpose by ensuring high-quality policy servicing that positively impacts customer satisfaction and business outcomes.

Qualifications

• Possess strong proficiency in MS Excel for data analysis and reporting.
• Have experience in Auto Claims and Property & Casualty Insurance domains is a plus.
• Demonstrate excellent analytical and problem-solving skills.
• Exhibit strong communication and interpersonal skills.
• Show ability to work independently and as part of a team.
• Display attention to detail and a commitment to accuracy.

Certifications Required

• Microsoft Office Specialist: Excel Certification

We are a team that helps each other achieve goals at the highest level. Without our team, we would not be able to maintain the current energetic, collaborative, and inclusive work environment. An environment focused on enabling everyone to succeed.

Cognizant is a global community of 300,000+ colleagues

We don't just dream of a better world, we help make it happen

We care for our people, the customers, the business, the community, and the climate by doing what is right

We invest in an innovative environment where you can build your own career path.

About Us

Cognizant is one of the world's leading professional services companies, transforming the business, operational, and technology models of clients for the digital age. Our unique, industry-based consultative approach helps clients visualize, build, and manage more innovative and efficient businesses. Headquartered in the US, Cognizant (a member of the NASDAQ-100 and one of Forbes’ best employers in the world in 2024) is consistently listed as one of the most admired companies in the world. Learn how Cognizant helps clients lead the way digitally at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

If you have a disability and need assistance searching for or applying for a job, please email careersNA2@cognizant.com. We will assist you further.

Disclaimer:

The compensation information is accurate at the time of this posting. Cognizant reserves the right to adjust this information. Taking into account local legislation.

Not found the right opportunity yet? Receive the latest updates on vacancies, recruitment events, and company news, tailored just for you!

Sign up