EV Charging Support Engineer

What we offer as Peblar

Our people are inspired by our unique culture, with a strong focus on the values equality, responsibility, and trust. We have a flat organizational structure that facilitates fast new product and services introductions. At Peblar, we encourage people to pitch and realize new initiatives, and we provide them with the freedom they need to realize their personal growth ambitions. In line with our values, we offer hybrid working, profit share, free lunch, dinner, fun team events, and free fitness to facilitate your personal wellbeing.

About the role:

As a EV Charging Support Engineer, you will be the primary point of contact for service-related inquiries for our Peblar EV chargers, especially for our growing B2B customer base in the Benelux. You’ll deliver exceptional technical support and customer service in Dutch, English, and preferably French, ensuring a seamless experience for our direct customers. You’ll troubleshoot issues, resolve cases, and provide tailored solutions while collaborating closely with internal teams to continuously improve our service processes and product quality.

Key Responsibilities:

• Handle incoming service requests and technical inquiries with professionalism and precision
• Troubleshoot and resolve hardware and software issues related to EV chargers
• Lead and participate in regular service meetings with customers.
• Collaborate with software, product, and sales teams to align on customer solutions
• Contribute to internal documentation and knowledge base articles
• Identify recurring issues and propose improvements to service workflows and product design
• Maintain accurate records of service cases and ensure timely follow-up

Profile

• Bachelor's degree in a technical field or equivalent skills and knowledge
• Strong communication skills with a customer-first mindset
• Fluent in Dutch, and English, all spoken and written. Fluent in French in spoken and written form is a plus
• Affinity for technology and ability to quickly learn EV charger systems
• Able to manage multiple service cases simultaneously and prioritize effectively
• Comfortable working cross-functionally with various (technical) departments
• Skilled in writing and reviewing technical documentation
• Proactive, structured, and solution-oriented in your approach

The Prodrive Technologies Mindset

Responsibility

You don’t just go to work, you feel responsible for your project

Flexible

You decide when, where and how much you want to work

Manufacturing

You like to think about manufacturability when designing

Initiative

You don’t sit and wait, you have a hands-on mentality

What we offer

• Perfect environment for those eager to develop themselves and take full responsibility for a project.
• Many opportunities for personal and professional development, along with the flexibility to explore diverse roles across various projects.
• A young and dynamic culture which stimulates innovative thinking and taking initiatives.
• Personal budget just for you to learn new things. Your growth is our priority.
• Flexible working hours and lunch, dinner, and access to our company gym.
• Personalized development plan to craft your future.
• You will receive essential tools if these are necessary to perform your job (i.e. iPhone and laptop).
• On-campus sports facilities enable you to incorporate exercise seamlessly into your work routine.
• A performance-driven salary that grows with your accomplishments.
• Unlock the opportunity to become a shareholder and entrepreneur within the company.
• Travel allowance based on the days you are actually at Prodrive Technologies.
• Work-life balance with at least 33 vacation days per year.
• Access a retirement plan.