Software Service Product Specialist

What you’ll do

This role is pivotal in the delivery of high quality and high-end products, enabling the company to exceed customer expectations as well as the delivery of added value set out during product definition. Making sure that Canon Regional Sales (RSHQs) organizations will be optimally served delivering “best in class” service to our customers. You are a true technical service product champion in every aspect for one or more printing products developed by Canon.

You are part of a product team steered by a Service Product Manager. Within this team you drive service concepts and quality processes during product development by translating service objectives in technical specifications in conjunction with product development (R&D), with specific focus on the engine Controller aspects (both software and hardware). To realize set service performance targets you define and discuss design requirements with respect to serviceability. Risk analysis, and safeguard product quality in combination with creating added value features for our customers are examples of these targets.

To be successful you also liaise with our International Training Centre (ITC) all to ensure availability of training and documentation tools, necessary to service your product(s) and systems. You fully support the Canon sales organization(s) from the introduction phase through the lifecycle of a product with technical advice, as well support them in gathering customer feedback in order to prevent and solve (quality) issues when they arise, and take action towards your stakeholders to meet expectations. You are a problem solver, strong in coordinating solutions, and assuring internal and external parties are working together on creating the solution that will contribute to a great customer satisfaction. This appreciation by our customers is what sets Canon Services apart from our competition.

What you bring

• You have completed a technical college education, preferably Bachelor of Engineering or equivalent in the Information Technology field with both HW and SW orientation;
• Excellent analytical and organizational skills and a strong results driven mindset; self-starter with tenacity to focus on opportunities and quality in a challenging international environment with multiple stakeholders;
• Eye for detail and excellent problem solving skills;
• You like to work in cross-functional teams;
• Excellent communicator and able to present effectively in a multi-disciplinary team;
• Fluent in English, verbal and written. Profound knowledge of Dutch is a plus;
• Available for 32-40 hours per week;
• Willing to travel worldwide;
• Living in the Netherlands, Belgium or Germany
• Eligible to work in the Netherlands;

What you’ll get from us

Besides this challenging working environment, you will receive an interesting package of employment conditions:

• A competitive salary (range €4.450- €7.250 gross per month)
• 38 vacation days
• Extra 13th month pay (8,6%), holiday allowance (8%) and commuting allowance
• Hybrid working for a healthy work-life balance
• A huge range of training and professional development opportunities
• A laptop and smartphone
• An interesting lease (e-)bike plan

What do we stand for?

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei —living and working together for the common good—our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.

Further information about Canon Production Printing is available at cpp.canon.