ORMIT & ASML Customer Support Management Traineeship

To ASML’s clients, the Customer Support department is the face of ASML. The Customer Support department consists of approximately 4,500 employees worldwide and is responsible for the full support of ASML’s clients, ranging from the installation of the machines to their maintenance. In addition, the Customer Support department draws up the budgets for all of ASML’s international customer support activities. You will play a crucial part in this process!

During this Traineeship you will draw up the right budgets, based on the resources required for the support activities carried out for and at ASML’s clients. In so doing, you will take into account costs, quality and efficiency. In addition, you will engage in data-driven optimisation of the planning process: how can ASML plan its enormously complex customer support organisation even more efficiently? Among other things, you will look at the process of ‘time writing’ for all 23,000 of ASML’s employees in order to gain a good understanding of what actually happens on the shop floor. Furthermore, you will carry out studies at our clients’ premises or roll out new solutions for ASML staff working in the field.

In order to convince ASML that your suggestions for improvement are worthwhile, you will have to present fact-based arguments. Please be aware that a tremendous amount of data is generated in this department, and that we communicate effectively and directly about this data. Therefore, it is vital that you feel comfortable in a data-driven environment!

During the first few months, you will get to know our highly complex customer support system, after which you will be allowed to work as a Business Planner. In order to broaden and deepen your knowledge, you will be assigned to several quality improvement projects, through which you will contribute to the professional development of ASML’s Customer Support department.

ASML is a successful Dutch high tech company that produces complex lithographic machines which supply chip producers with the necessary production capabilities for IC’s. ASML is a precursor in the world of technology and delivers systems to all leading chip producers worldwide.

The more than 23.000 employees of ASML are part of the most creative thinkers in physics, mathematics, chemistry, mechatronics, optics, mechanics, software and computer science.

On a daily basis, they work together in close multidisciplinary teams where they listen to and learn from each other and share ideas. It is the ideal work environment for professional development and personal growth.

ORMIT has been perfecting its development programme since 1994. Our formula for developing personal leadership qualities in talented individuals has proved successful time and again! We will accelerate your personal growth at ASML’s Customer Support department by combining the following elements:

• During a two-year stint at ASML’s Customer Support department, you will be assigned to increasingly challenging projects of ever greater complexity.
• You will participate in an intensive two-year training programme focused on your leadership qualities and on innovative process and improvement management. - You will be assigned a personal Talent Development Manager who will provide you with feedback on your development.
• You will attend intervision meetings, which are designed to stimulate knowledge exchange and learning among ASML staff. This means feedback that cuts to the chase, honest observations and enduring friendships.
• The ORMIT Experience: being employed at a great place to work, with enthusiastic colleagues, in a culture characterised by pride, pleasure and trust!

The combination of experience and development will accelerate your growth into your professional role.

Upon your successful completion of this traineeship, you will be offered a job at ASML. Thanks to the experience you have gained at the beating heart of the organisation, you will be very knowledgeable about ASML’s processes, which will make you an interesting candidate for a management position in ASML’s international operations. The ORMIT development programme will ensure that you have superb leadership skills as well as an excellent understanding of the job.

• A technical OR a business-oriented academic Master's degree;
• 0 – 2 years professional experience;
• Excellent proficiency in English;
• Relevant extracurricular activities are an advantage;
• Strong affinity with technology and improvement of processes;
• A love for planning, puzzles and data;
• Cultural awareness and a willingness to travel;
• A can-do mentality that allows you to convert ideas into results;
• Stakeholder management skills.