Customer Service Professional

Join our team as a Customer Service Professional where you will leverage your expertise in customer service and MS Excel to enhance user experiences. With a focus on procure-to-pay procurement you will work from home during day shifts ensuring seamless service delivery. This role requires 0 to 1 year of experience offering a dynamic environment to grow and contribute to our company's success.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently ensuring customer satisfaction.
• Utilize MS Excel to analyze data generate reports and support decision-making processes.
• Collaborate with cross-functional teams to enhance user experience and streamline procurement processes.
• Maintain accurate records of customer interactions and transactions ensuring data integrity.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and evaluate customer feedback to identify areas for improvement and implement solutions.
• Support the procure-to-pay procurement process by coordinating with vendors and internal stakeholders.
• Ensure timely and accurate processing of purchase orders and invoices.
• Contribute to the continuous improvement of customer service operations by identifying and implementing best practices.
• Communicate effectively with customers and team members to ensure clarity and understanding.
• Stay updated on industry trends and best practices to enhance service delivery.
• Work independently and manage time effectively while working from home.
• Demonstrate a proactive approach to problem-solving and process improvement.

Qualifications

• Possess strong customer service skills with a focus on delivering exceptional experiences.
• Have proficiency in MS Excel for data analysis and reporting.
• Experience in user experience and procure-to-pay procurement is a plus.
• Exhibit excellent communication and interpersonal skills.
• Show ability to work independently in a remote work environment.
• Demonstrate strong organizational and multitasking abilities.
• Display a keen attention to detail and accuracy.

Certifications Required

• Certified Customer Service Professional (CCSP) or equivalent certification preferred.

The Cognizant Community

We are a team that helps each other achieve goals at the highest level. Without our team, we would not be able to maintain the current energetic, collaborative, and inclusive work environment. An environment focused on enabling everyone to succeed.

Cognizant is a global community of 300,000+ colleagues

We don't just dream of a better world, we help make it

We take care of our people, customers, business, community, and climate by doing what is right

We invest in an innovative environment where you can build a career path that suits you.

About Us

Cognizant is one of the world's leading professional services companies, transforming the business, operational, and technology models of clients for the digital age. Our unique, industry-based consultative approach helps clients visualize, build, and manage more innovative and efficient businesses. Headquartered in the US, Cognizant (a member of the NASDAQ-100 and one of Forbes’ best employers in the world in 2024) is consistently listed as one of the most admired companies in the world. Learn how Cognizant helps clients lead the way digitally at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

If you have a disability and need assistance searching for or applying for a job, please email careersNA2@cognizant.com. We will assist you further.

Disclaimer:

The compensation information is accurate at the time of this posting. Cognizant reserves the right to adjust this information. Taking local legislation into account.

Join our Talent Community

Haven't found the right opportunity yet? Receive the latest updates on vacancies, recruitment events, and company news, tailored just for you!