Service Product Specialist

Do you have a strong affinity for technology as well as a strong business sense? Are you experienced with servicing or engineering printers and are you looking for a challenging next step driving service concepts?

We are looking for a Service Product Specialist who is able to exceed customer expectations. Do you want to play a key role around our products? Then apply today!

Service Product Specialist

40 hours per week, hybrid in Venlo (NL)

As a Service Product Specialist within Canon Production Printing you have a crucial role in the development and delivery of high quality, high-end products. Within the service product team you deliver “best in class” service to our customers. You resolve issues and coordinate problem solving with all parties involved and you actively pursue field feedback in order to prevent and solve (quality) issues when they arise.

You drive service concepts and quality processes during product development. This comprises translating service objectives in technical specifications in close collaboration with product development (R&D) and Manufacturing. For realization of service performance targets you define and validate design requirements with respect to serviceability.

Next to your key stakeholders at R&D and Manufacturing you also contribute in development and availability of service training, documentation, parts and tools required to service the product and system. You make risks apparent on content and process level to safeguard product quality and to co-create successful, value adding products for our customers.

In addition to that you support the Canon Regional Sales organizations (RSHQs) during and after the introductory phase by providing technical advice during escalations safeguarding (product) quality standards.

This position reports to the Service Manager and is based in Venlo, the Netherlands.

Who you’ll work with

You’ll be working closely together with the other Service Product Specialists. Key internal stakeholders are R&D, Manufacturing and the Canon Regional Sales organizations.

Next to your internal network, you’ll be in close contact with clients, providing service from distance as well as by visiting them all over the world. This means you’ll be travelling every once in a while.

What you bring

We are looking for someone who is customer service minded with the ability to understand customer and operational needs and tenacity to focus on quality and improvements. You are a self-starter with a strong results-driven mindset that wants to work in a challenging international environment with multiple stakeholders. Furthermore, you meet the following requirements:

• A bachelor’s degree in mechanical engineering
• Minimum of 5 years of experience in a service-related or technical position (for example R&D)
• You are a (technical) expert with strong planning/project management skills, decisive and a proactive attitude
• Excellent communication skills, fluent in English and preferably Dutch – verbal and written

What you’ll get from us

This is a great next career step combining your passion for technology with business sense and work in a growing professional market (B2B) with a bright future in prospect. You will have the independence to work on exiting projects, entail ever-changing customer questions and requirements, and work with new products that come on the market.

Besides a challenging working environment and scope for personal and professional development, you will receive an interesting package of employment conditions.

• A competitive salary (range €4.000 - €5.300 gross per month)
• 38 vacation days on a fulltime base
• Extra 13th month pay (8,6%), holiday allowance (8%) and commuting allowance
• Hybrid working for a healthy work-life balance
• A huge range of training and professional development opportunities
• Laptop and mobile phone
• An interesting lease (e-)bike plan

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei —living and working together for the common good—our culture is built on openness, collegiality, trust and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation and ownership, we strive to bring out the best in each other, expand boundaries and feel empowered to take ownership of our work.

Further information about Canon Production Printing is available at https://jobs.cpp.canon/cpp.canon.