L3 Support Engineer

Your Role as a L3 Support Engineer @ Atos

An L3 support engineer is the most senior engineer in the daily support activities of the service that Atos provides to its customer. The L3 support engineer manages the private cloud to our customer’s needs.

Your day-to-day responsibilities will include:

• Supporting the L1/L2 ServiceDesk
• Incident, standard change & problem handling on L3 level.
• Prepare, and execute non-standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes).
• Execute production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles).
• Manage LCM within their scope (new releases of software/firmware/patches etc.).

Skills We'd Need You To Have

• VCP certified (Vsphere 6.x and/or Vsphere 7.x).
• Experience with working in a large VMware cloud, (over 10 Vcenters) and more than 500 physical servers.
• Experience with VSAN.
• Experience with VSAN ready nodes, Vxrails.
• Knowledge of services like IaaS, PaaS and their differences
• 2 years of experience working as a L3 engineer in similar environments (Large Dell/Vmware private cloud with HA and DR).
• You are a team player but can also work alone.
• You have good communication skills towards team and customer.
• A high level of analytical thinking is a must for problem solving in our complex environment.
• No 9 to 5 mentality: changes with customer impact are usually done outside office hours.
• Can create, read and adjust documentation.
• Takes a leading and visible role in the development and promotion of the technical specialism.
• You live in the Netherlands.
• You speak, read and write Dutch fluent.
• *A screening by AIVD (Dutch homeland security) is a requirement for this role.

Skills We'd Like You To Have or Willing to Learn:

• Experience working in DevOps team
• Experience in working in Agile / scrum product teams.
• VCAP certified
• Experience with vRealize Automation and Orchestration suite (vRa/vRO-7 and/or 8).
• Experience with NSX-V or NSX-T
• Experience with Ansible tower
• Experience working with Confluence, Gitlab
• Experience with VXBlock, Dell Openmanage, Vmware Vrops and loginsight.

We Offer:

At Atos, technology and innovation are central. Atos wants to be an inspiring and facilitating employer, so that you continue to develop and improve yourself professionally and personally. Because even if you are an experienced professional, it is essential to keep up and develop yourself. Our Atos University offers many possibilities for this. The benefits we offer are:

• A good salary and attractive benefits (such as an end-of-year bonus and a pension scheme)
• An informal working atmosphere with result-oriented colleagues and an involved manager
• 29 vacation days per year
• A mobility budget
• Flexible working comes in many forms at Atos. From part-time work arrangements to flexibility in where you work, when you work and how you work. For this position Remote working is posible.
• The opportunity to work on complex projects for appealing clients where you can develop yourself
• Excellent (international) career opportunities
• Extensive training and development programs
• Competency groups where you can learn from others and share your own experiences.

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

Learn more on Advancing what matters

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here